ICT Systems Administrator

About the role

As the ICT Systems Administrator you will keep Wellington Free Ambulance’s technology environment running smoothly and securely, supporting staff, systems and the organisation’s digital transformation journey. The role provides hands‑on technical support to end users, manages hybrid cloud and on‑premises infrastructure, and ensures ICT services are resilient and fit for purpose.

Key responsibilities

• Deliver first‑line and advanced technical support to end users across the organisation.
• Administer and maintain hybrid cloud services and on‑premises servers, storage and virtual environments.
• Monitor, troubleshoot and optimise network components including switches, firewalls, VPNs and Wi‑Fi.
• Collaborate with the ICT Operations Manager to design, support and maintain the technical architecture and applications according to agreed standards.
• Ensure security best practices are applied and documented throughout the ICT environment.

Required profile

• 3‑5 years of hands‑on IT support or systems administration experience.
• Proven ability to resolve complex technical issues.
• Relevant tertiary qualification in an IT‑related field.

Required skills

• Strong capability with Microsoft enterprise technologies.
• Solid understanding of networking and security fundamentals, including switching, firewalls, VPNs and Wi‑Fi.
• Experience managing hybrid cloud and on‑premises infrastructure.

What we offer

• Opportunity to work in a community‑focused, boutique‑feel organisation.
• Commitment to equity, diversity and inclusion within a supportive whānau environment.