Housing Support Administrator

About the role

The Housing Support Administrator provides essential administrative and coordination support to the Housing Support Team at Salvation Army Social Housing. You will help keep the tenancy programme running smoothly by managing records, supporting financial processes, and acting as a first point of contact for stakeholders.

Key responsibilities

• Maintain tenancy and property records in the management system.
• Prepare tenancy documentation and coordinate related communications.
• Manage inboxes and respond to enquiries as the initial contact.
• Collate and distribute information required for tenancy processes.
• Ensure filing systems are accurate, secure, and privacy‑compliant.
• Assist with office coordination, including supplies, travel bookings, and meeting logistics.
• Support team operations through general administrative tasks.

Required profile

• Strong administrative experience, preferably in a multi‑functional organisation.
• Basic bookkeeping or financial processing experience.
• Highly organised with excellent time‑management skills.
• Strong written and verbal communication abilities.
• Cultural awareness and commitment to working respectfully across diverse communities.
• Alignment with the mission and values of The Salvation Army.

Required skills

• Advanced Microsoft Word skills.
• Advanced Microsoft Excel skills.
• Basic bookkeeping.

What we offer

• Additional week of Salvation Army leave each year.
• Free confidential counselling services.
• Subsidised flu vaccinations.
• Discounted medical insurance with Southern Cross.
• Salvation Army discount card for retail savings.
• Ongoing professional development and training opportunities.