Hotel Receptionist – Queenstown

About the role

We are seeking a flexible and enthusiastic Hotel Receptionist to join our Queenstown team. This hands‑on position goes beyond traditional front‑desk duties, offering a varied experience each day while supporting multiple areas of hotel operations.

Key responsibilities

• Deliver a great first impression to guests, handling check‑in/check‑out and reservations.
• Provide information about hotel services and local attractions.
• Manage administrative tasks such as phone calls, emails, guest inquiries, record‑keeping and payment processing.
• Address and resolve guest complaints promptly.
• Collaborate with all hotel departments to ensure seamless guest experiences.
• Monitor and report safety or security concerns.
• Assist housekeeping with room turnovers and maintain common‑area cleanliness.
• Perform minor maintenance tasks (e.g., changing light bulbs, basic troubleshooting).
• Liaise with contractors for major maintenance issues.

Required profile

• At least 6 months of relevant experience or a Level 3 hospitality qualification (or overseas equivalent).
• Strong communication and interpersonal skills with a positive, proactive attitude.
• Ability to multitask and work independently with minimal supervision.
• Flexibility to work morning and evening shifts, weekends, school holidays and public holidays.

Required skills

• Basic maintenance skills.

What we offer

• Fun, diverse working environment within a values‑driven international organisation.
• Unique Skyline Group benefits, including free gondola and luge rides for family and friends.