Guest Services Attendant

About the role

The Lane Retreat is seeking a casual Guest Services Attendant to join its boutique accommodation team in the Hunter Valley wine region. You will be the first point of contact for guests, ensuring a warm, seamless experience from arrival to departure while supporting the venue’s wine‑country hospitality standards.

Key responsibilities

• Welcome guests in person, by phone, and via email with a professional and friendly approach.
• Prepare arrivals, welcome cards, and room amenities to a high standard.
• Assist with dinner and wine‑tasting reservations at Bimbadgen and partner venues.
• Process sales, prepare coffees in The Pantry, and handle cash and credit‑card transactions.
• Coordinate with internal teams to deliver smooth guest experiences.
• Stay informed about The Lane Retreat and Bimbadgen offerings to advise guests and generate sales.

Required profile

• Previous experience as a receptionist, hotel front‑office attendant, or similar role.
• Strong customer‑service and communication skills across in‑person, phone, and email channels.
• RSA certification and a valid driver’s licence.
• Flexibility to work mornings, evenings, weekends and public holidays (shifts 7 am–11 pm).

Required skills

• Knowledge of Property Management Systems (PMS) and end‑of‑day reconciliation processes.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.

What we offer

• Generous discounts on wine, dining and accommodation.
• Access to training and cross‑venue development opportunities.
• A supportive and fun work environment in a picturesque setting.