Guest Services Agent – Front Office

About the role

Join the front office team at Cordis Auckland as a Guest Services Agent. You will be the first point of contact for guests, delivering warm Kiwi hospitality across morning, afternoon and weekend shifts.

Key responsibilities

• Welcome guests, manage check‑in and check‑out procedures efficiently.
• Provide personalised service to ensure each stay exceeds expectations.
• Drive revenue through up‑selling and cross‑selling of hotel amenities.
• Resolve guest concerns with empathy and prioritize their satisfaction.

Required profile

• Previous experience in a similar guest‑service role is preferred, but training is provided.
• Familiarity with a Property Management System (PMS) is a strong plus.
• High level of English comprehension and impeccable personal grooming.

Required skills

• Property Management System (PMS) operation

What we offer

• Free duty meals
• Discounted car parking ($5 per day)
• Uniform and shower facilities
• Complimentary nights at Cordis and Langham hotels overseas
• Work anniversary gifts and cash vouchers