Guest Service Agent – Front Office

About the role

We are looking for a dynamic and highly organised Guest Service Agent to join the Front Office team at Movenpick Hotel Wellington. In this pivotal role you will be the face of the hotel, delivering exceptional service and ensuring a seamless experience for our guests throughout their stay.

Key responsibilities

• Manage daily Front Office operations including check‑in, check‑out, reservations and guest services.
• Respond promptly to guest inquiries about hotel facilities, local attractions and city information.
• Record and forward guest feedback, compliments and concerns to the Front Office or Shift Manager.
• Process guest payments, settle accounts and maintain high cashiering accuracy.
• Handle guest complaints with empathy and professionalism to achieve positive outcomes.
• Provide support to Food & Beverage and Housekeeping departments as operational needs arise.
• Uphold brand standards, company policies, health and safety guidelines and assist with valet parking when required.
• Work a rotating roster covering mornings, evenings, weekends and public holidays.

Required profile

• Proven commitment to delivering consistently high customer service.
• Confident, proactive and exceptionally organised with meticulous attention to detail.
• Excellent verbal and written communication skills for interacting with diverse guests and colleagues.
• Understanding of the ALL (Accor Live Limitless) loyalty programme.
• Previous experience in a hotel Front Office or similar customer‑service role is advantageous.
• Ability to multitask and adapt in a fast‑paced environment.
• Valid New Zealand full driving licence.

Required skills

What we offer

• Generous night‑shift allowance.
• Access to Accor Academy – learn while you earn.
• Flexible scheduling to support work‑life balance.
• Accor Heartist benefits including discounted food & beverage and worldwide accommodation.
• Employee Assistance Programme.