Food & Beverage Supervisor

About the role

We are looking for a Food & Beverage Supervisor to lead daily operations of our restaurant, bar and event services at the Pullman Auckland Airport. The role ensures seamless guest experiences through efficient service, team coordination and strict compliance with safety standards.

Key responsibilities

• Oversee the smooth running of restaurant, bar and event services, managing busy periods and collaborating with kitchen and front‑office teams.
• Supervise, train and mentor the Food & Beverage team, handle recruitment, onboarding and roster planning.
• Maintain food safety, hygiene, Responsible Service of Alcohol and workplace health & safety standards.
• Ensure accurate billing, cash handling and regular stocktakes to control costs.
• Engage with VIP and regular guests, resolve enquiries and complaints, and drive upselling opportunities.
• Contribute to financial performance by managing labour costs, reducing waste and supporting promotions and special events.

Required profile

• Minimum 5 years experience in a Food & Beverage supervisory role, preferably within hotels or high‑volume venues.
• Proven leadership and team‑development abilities.
• Strong customer‑service orientation and ability to handle guest issues professionally.

Required skills

• Food safety compliance
• Responsible Service of Alcohol
• Cash handling and billing accuracy
• Stocktaking and inventory control
• Cost control and waste reduction
• Workplace health and safety awareness