Food & Beverage Attendant

About the role

SO/ Auckland, a luxury hotel in the Auckland CBD with views of the Waitematā Harbour, is looking for a full-time Food & Beverage Attendant. The role is hands-on and accountable on a shift basis for the outlet's operations, working as part of a team to deliver efficient five-star service.

Key responsibilities

• Perform basic day-to-day food and beverage service, including order taking, repeating orders to guests and writing clear doctos
• Prepare bar areas, check stock levels and advise the manager of replacement needs
• Open and close the Food & Beverage outlet and keep the club lounge clean and presentable
• Use the POS system correctly and suggest products to maximise sales
• Deliver orders from the kitchen and bar promptly, keeping food at the right temperature and announcing items at the table
• Monitor the quality of menu and food production and service
• Keep tables, service areas and side stations clean and tidy according to the procedure manual
• Follow H&S regulations such as responsible service of alcohol and food hygiene

Required profile

• Previous experience in a similar Food & Beverage role
• Ability to work independently and with a high level of trust with management
• Willingness to work a rotating roster, including weekends and public holidays
• Previous experience in a fast-paced or luxury environment is highly advantageous but not required

Required skills

• High level of customer service to internal and external guests
• Working knowledge of the beverages offered and how to prepare and serve them
• Hygienic food service techniques

What we offer

• Staff meal while on shift
• Uniform provided and laundered
• Hotel accommodation and retail discounts across Ennismore and Accor properties, plus family and friends hotel discounts
• Development opportunities and worldwide career progression within Ennismore/Accor
• Annual reward of a free night's accommodation and additional perks