Field Service Manager – Forklift Services

About the role

The Field Service Manager will lead Crown Equipment's forklift service operations in West Auckland. This full‑time, on‑site position offers the chance to grow a career in the mechanical trade industry while working within a trusted, collaborative team.

Key responsibilities

• Oversee daily activities of field service technicians and ensure timely completion of maintenance and repair jobs.
• Coordinate service schedules, parts logistics and on‑site support for customer sites.
• Maintain high levels of customer satisfaction through effective communication and problem resolution.
• Monitor performance metrics, prepare reports and drive continuous improvement in service delivery.
• Ensure compliance with health, safety and equipment standards.

Required profile

• Proven experience in service management, preferably within equipment or forklift sectors.
• Strong customer‑service background with a focus on delivering reliable field support.
• Willingness to work on‑site in West Auckland and travel to customer locations as needed.
• Commitment to ongoing training and career progression.

Required skills

What we offer

• Competitive salary package.
• Company vehicle for work‑related travel.
• Comprehensive training and clear career progression pathways.
• Additional employee benefits.