Entry Level Support Engineer – IT Help Desk

About the role

Join New Era Technology as an Entry Level Support Engineer and become the first point of contact for IT issues across education sites in South Auckland. You will work on‑site, providing face‑to‑face assistance and managing tickets to ensure swift resolution for non‑technical users.

Key responsibilities

• Respond to client inquiries via phone, email, chat and in person.
• Diagnose, troubleshoot and resolve hardware and software problems.
• Document incidents and track progress using a ticketing system.
• Escalate complex issues to senior teams and follow up until closure.
• Maintain accurate daily timesheets.
• Travel between client sites as required.

Required profile

• NZ citizenship or permanent residency.
• Valid NZ driver’s licence (full or restricted).
• Strong attention to detail and ability to communicate technical concepts to non‑technical users.
• Flexibility to work a 38‑hour week (Mon‑Thu 8 hrs, Fri 6 hrs) and travel between sites.

Required skills

• Windows 11
• Windows Server 2022
• Azure Active Directory
• FortiGate firewalls
• Switching equipment (Ruckus, HP, Allied Telesis)
• Wireless solutions (Ruckus, Aruba/HP, Aerohive)
• Printers and copiers

What we offer

• A supportive, growth‑focused team environment.
• Access to the latest IT technologies.
• Opportunities for internal career progression.
• Earn while you learn with hands‑on experience.