Emergency Teletriage Nurse or Paramedic

About the role

Whakarongorau Aotearoa, a social enterprise providing virtual health and social services, is recruiting an Emergency Teletriage Nurse or Paramedic to work on site in the Ambulance 111 Emergency Call Centres in Wellington or Auckland. The role offers 24/7 health and well-being support and advice over the phone and online, working in shifts of 10 or 12 hours, generally between 1800 and 0630.

Key responsibilities

• Provide secondary triage to patients who may not need an ambulance but may need alternative care pathways or self-care advice
• Triage callers by telephone, assessing their situation and helping them take the right action or use the correct level of care
• Give advice and support that respects callers' backgrounds and cultures
• Follow nursing or paramedic codes of conduct, including patient confidentiality and privacy
• Record caller information in the database and follow clinical guidelines using decision support software

Required profile

• New Zealand Registered Nurse or Paramedic with a current practising certificate
• Background in paramedicine or general nursing with 3+ years' post-registration experience
• Ideally 2+ years' experience in emergency department, acute care, primary care, teletriage or strong clinical assessment and decision-making skills
• Ability to work on site in an Ambulance 111 Call Centre in Wellington or Auckland
• Commitment to Te Tiriti o Waitangi and willingness to strengthen culturally safe practice

Required skills

• Excellent communication skills
• Staying calm under pressure
• Confidence working with technology, tools and resources

What we offer

• A supportive, collaborative environment and ongoing professional development
• Wellbeing support including EAP and additional purchase leave
• Employee benefits and retail discounts