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This job expired on 16/07/2026. It no longer accepts applications.
CX Strategist
Tata Consultancy Services · Auckland
Job description
About the role
Join Tata Consultancy Services in the Asia Pacific region as a CX Strategist, driving sustainable digital innovation for leading enterprises. You will shape customer experience strategies that align with our commitment to environmental stewardship and business excellence.
Key responsibilities
- Define CX strategy aligned to the CRM Model of Operations.
- Design end‑to‑end customer journeys and experience artefacts.
- Align CRM capabilities with customer engagement goals.
- Collaborate with UX, business, and delivery teams.
- Provide CX advisory support across delivery programs.
Required profile
- 12–16 years of experience in CX, CRM, or digital transformation roles.
- Experience in financial services or other regulated industries is preferred.
- Strong background in CX strategy, design thinking, journey mapping, and service design.
- Proven ability to collaborate with stakeholders and drive digital transformation initiatives.
Required skills
What we offer
- Competitive salary package with performance‑based incentives.
- Global exposure while making a local impact across Australian enterprises.
- Supportive leadership that encourages innovation and career growth.
- Opportunities for long‑term career development within a sustainability‑focused organization.
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Tata Consultancy Services
Auckland