This job is no longer available
This job expired on 14/07/2026. It no longer accepts applications.
Customer Voice and Insights Specialist
Sky New Zealand · Auckland
Job description
About the role
Sky New Zealand is looking for a Customer Voice & Insights Specialist to join its Customer team in Auckland. Reporting to the Customer Experience & Voice Lead, you will help the organisation listen to, learn from, and act on the Voice of the Customer across TV, broadband, streaming and sports services.
Key responsibilities
- Support and evolve Sky’s Voice of the Customer (VoC) programme, reporting and insight capability.
- Define problems and quantify opportunities using customer, business and operational data.
- Ensure data integrity, governance and consistency across all reporting and analysis.
- Leverage AI, automation and emerging technologies to accelerate insight generation.
- Communicate insights through dashboards, storytelling and presentations.
- Partner with Product, UX, Digital and Operations teams to embed customer‑led decision making.
- Champion the customer voice and uplift insight capability across the organisation.
Required profile
- Curious, analytically rigorous and commercially astute.
- Hands‑on experience in customer insights, Voice of the Customer or digital analytics.
- Proven ability to translate complex data into clear, actionable recommendations and compelling narratives.
- Experience in entertainment, streaming, telco or subscription‑based industries is a plus.
Required skills
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Sky New Zealand
Auckland