Customer Transformation Analyst – Expressions of Interest

About the role

Pwc's Customer Transformation team helps organisations understand their customers, re‑imagine experiences and turn insights into business‑wide change. The team works at the intersection of customer strategy, experience design, digital technology and operating‑model transformation. PwC is inviting expressions of interest from Analysts, Senior Analysts and Managers who want to shape better customer experiences.

Key responsibilities

• Shape customer strategies and lead experience, service‑design and digital‑transformation initiatives.
• Apply customer research, data and human‑centred design to redesign journeys, products, services and operating models.
• Support CRM, digital platform and contact‑centre transformations from strategy through implementation.
• Develop business cases, facilitate workshops and engage senior stakeholders to deliver practical outcomes.

Required profile

• Background in consulting or in customer experience, service design, digital, product, strategy, technology or transformation.
• Foundational experience for Analyst level; more advanced experience for Senior Analyst or Manager roles.
• Ability to work with multidisciplinary teams and translate insights into actionable solutions.

Required skills