Customer Support – Night Shift

About the role

We are looking for a dedicated Customer Support professional to join our Henderson office on the night shift. In this full‑time, on‑site position you will be the first point of contact for players, helping them resolve issues and ensuring a smooth gaming experience.

Key responsibilities

• Respond to customer inquiries via email, chat and ticketing system during night hours.
• Diagnose and troubleshoot technical problems related to game performance, account access and in‑game purchases.
• Document cases accurately and follow up until resolution.
• Collaborate with internal teams such as QA, development and community management to escalate and close complex issues.
• Maintain up‑to‑date knowledge of game features, updates and support policies.

Required profile

• Strong communication skills in English, both written and verbal.
• Ability to work independently during night hours while delivering high‑quality service.
• Customer‑focused mindset with patience and problem‑solving attitude.
• Basic computer literacy and comfort using standard office software.

Required skills

What we offer

• Supportive team atmosphere.
• Convenient access to a nearby store with drinks and snacks.
• Weekly catered meals during Monday mid‑morning meetings.
• Competitive salary range of $55,000‑$60,000 NZD per year.
• Full‑time, on‑site employment with clear night‑shift schedule.