Customer Success Manager

About the role

As the founding Customer Success hire at Afterburner, you will shape how the company builds and scales relationships with New Zealand financial advisers. You will work closely with product, gaining deep exposure to AI tooling and fintech workflows, and act as the primary advocate for our clients.

Key responsibilities

• Own the end‑to‑end customer journey from onboarding to renewal.
• Partner with product and engineering to relay client feedback and influence the roadmap.
• Deliver training and best‑practice guidance on the AI automation platform.
• Monitor client health metrics and proactively address issues.
• Identify upsell and expansion opportunities within the adviser network.

Required profile

• Proven experience in customer success, account management or SaaS sales.
• Strong communication and relationship‑building abilities.
• Ability to thrive in a lean, remote‑friendly environment and take ownership of outcomes.
• Passion for fintech and AI‑driven solutions.

Required skills

What we offer

• Competitive salary $90k‑$110k NZD per year.
• Hybrid work arrangement in Auckland CBD.
• Opportunity to shape a fast‑growing AI automation startup for financial advisers.
• Collaborative, remote‑friendly culture that trusts employees to own their work.