Customer Specialist – Kerikeri & Kaikohe

About the role

As a Customer Specialist at ASB, you will be the front‑line contact for customers in our Kerikeri and Kaikohe Advice Centres. You will help customers with everyday banking tasks, answer a wide range of queries, and guide them toward using our digital and self‑service options.

Key responsibilities

• Provide friendly, accurate assistance to customers across multiple channels (in‑person, phone, online).
• Handle routine banking transactions and resolve queries efficiently.
• Promote and support the use of ASB’s digital banking tools.
• Assist in keeping branch operations running smoothly and efficiently.

Required profile

• Ability to build genuine, strong relationships with customers.
• Comfortable thriving in a fast‑paced, customer‑focused environment.
• Quick learner who adapts confidently to new processes.
• Passionate about delivering exceptional customer experiences.

Required skills

What we offer

• Competitive salary and staff banking benefits.
• Health, life, and income protection insurance.
• Flexible "Your Choice" benefits.
• Ongoing learning and development opportunities.