Customer Specialist – Dunedin

About the role

As a Customer Specialist at ASB, you will assist customers with everyday banking transactions while encouraging the use of digital and self‑service channels. You will work across multiple contact points in the branch, ensuring smooth operations and building lasting relationships.

Key responsibilities

• Provide face‑to‑face, phone and online support for routine banking needs.
• Promote and guide customers in using ASB’s digital banking tools.
• Maintain branch workflow, handle cash and transaction processing accurately.
• Record customer interactions and follow compliance procedures.
• Collaborate with team members to deliver a consistent, high‑quality customer experience.

Required profile

• Enjoy working with people and building strong relationships.
• Quick learner who adapts to new situations.
• Passionate about delivering excellent customer experiences.
• Confident in asking questions to understand customer needs.
• Eager to help customers adopt digital banking solutions.

Required skills

What we offer

• Competitive salary.
• Staff banking benefits.
• Health, life and income protection insurance.
• Career development and internal growth opportunities.
• Supportive, inclusive team environment.