Customer Services Advisor

About the role

Join Mitre 10 Imports as a Customer Services Advisor and become the central point of connection within our supply chain. You will support our store network by delivering service excellence and ensuring smooth operations.

Key responsibilities

• Act as the go‑to contact for supply‑chain service excellence.
• Respond promptly and professionally to calls and emails from internal stakeholders.
• Log, track and resolve issues within agreed service standards.
• Lead and coordinate communication across the store network.
• Collaborate with cross‑functional teams to maintain high service levels.

Required profile

• Thrives in a fast‑paced environment and enjoys problem‑solving.
• Strong communication and interpersonal abilities.
• Excellent organisation and prioritisation skills.
• Confidence working under pressure and meeting deadlines.
• Proactive, solutions‑focused mindset.
• Ability to work independently and as part of a team.
• Sound decision‑making and adaptability.

Required skills

• Minimum 2 years of customer service experience, preferably in a similar environment.
• Solid computer skills, including MS Word.
• Intermediate proficiency with Excel.

What we offer

• Mitre 10 team member discounts.
• Flexible working options.
• Birthday leave.
• Life and trauma insurance.
• One paid wellness day per year.