Customer Service Team Lead

About the role

Join FarmIQ as a Customer Service Team Lead, overseeing a high‑performing team that supports farmers and rural professionals using the FarmIQ and FARMAX platforms. You will blend hands‑on customer support with people leadership, coaching and developing Customer Success Representatives while driving retention, onboarding and service excellence.

Key responsibilities

• Lead and mentor a team of Customer Success Representatives.
• Provide direct, hands‑on support to key customers when needed.
• Coach, train and develop team members to improve capability.
• Drive customer retention, onboarding processes and overall service quality.
• Collaborate closely with Product, Technology, Sales and industry partners to enhance systems and processes.
• Monitor and improve customer outcomes across the business.

Required profile

• Proven experience in a customer service leadership role.
• Strong problem‑solving mindset and ability to build team capability.
• Positive, action‑oriented attitude with a collaborative approach.
• Commitment to continuous improvement and delivering exceptional experiences.
• Interest in making a tangible impact on New Zealand’s agricultural sector.

Required skills