Customer Service Representative – Westgate Store

About the role

Join Noel Leeming’s Westgate store as a Customer Service Representative, delivering end‑to‑end support for shoppers. You’ll be the first point of contact, helping customers with payments, service repairs, and product enquiries while ensuring a memorable experience.

Key responsibilities

• Assist customers at the counter with payment queries, hire‑purchase and credit applications.
• Handle service‑repair requests and sales enquiries.
• Proactively address and resolve customer concerns.
• Support various administrative tasks, including phone calls and paperwork.

Required profile

• Strong interpersonal skills and the ability to stay calm under pressure.
• Friendly phone manner with excellent written and verbal communication.
• Quick learner of computer systems and a genuine interest in technology.
• Team‑oriented, passionate about delivering a memorable customer experience.

Required skills

• Experience using a Point of Sale (POS) system.

What we offer

• Team Card – discount across all Warehouse Group brands.
• Here for Good Leave – one paid day per year for volunteering.
• Birthday Leave – one paid day to celebrate your birthday.
• Free confidential counseling through Benestar.
• Clear career progression opportunities within the group.
• Additional employee benefits and discounts.