Customer Service Representative – New Store, Queen Street

About the role

Join the launch team of Noel Leeming's first concept store on Queen Street, Auckland CBD. As a Customer Service Representative you will be the front‑line contact for shoppers, helping them navigate an immersive tech‑focused retail environment.

Key responsibilities

• Assist customers at the counter with payment queries, hire‑purchase and credit applications.
• Provide support for service repairs and sales enquiries.
• Proactively address and resolve customer concerns, both in‑store and over the phone.
• Perform administrative tasks such as data entry and documentation.

Required profile

• Strong interpersonal skills with the ability to stay calm under pressure.
• Friendly phone manner and clear written and verbal communication.
• Ability to quickly learn new computer systems and a genuine interest in technology.
• Physical capability to lift heavy items, climb ladders and stand for long periods.

Required skills

• Experience using a point‑of‑sale (POS) system.

What we offer

• Opportunity to work in a cutting‑edge retail concept.
• Team Card benefits through The Warehouse Group.
• Dynamic, tech‑savvy work environment.