Customer Service Representative – Industrial Sales

About the role

Atkore is seeking a Customer Service Representative to ensure customers receive excellent service and quality products on time. You will act as the primary liaison for key accounts, handling inquiries, quotations, and order follow‑up.

Key responsibilities

• Answer customer questions via telephone, email or fax regarding products, pricing, availability, usage and credit terms.
• Generate and issue quotations based on customer requirements.
• Select appropriate products or assist customers in product selection, considering specifications and regulations.
• Establish and maintain internal relationships with nominated key‑account customers as their liaison.
• Contact customers about order status and delivery, following orders through to completion.

Required profile

• Minimum 2 years of proven customer service (call centre or face‑to‑face) or internal sales experience, preferably in the industrial market or catalogue sales.
• Sound knowledge of SAP or a similar ERP system.
• Experience in both inbound and outbound sales.

Required skills

• SAP (or comparable ERP system)

What we offer

• Atkore immersion program and comprehensive training.
• Opportunities to develop relationships across the wholesale market.
• Career progression within a Great Place to Work certified company.