Customer Service Representative – Dunedin

About the role

We are looking for a Customer Service Representative to join our Dunedin store. In this permanent position you will be the front‑line contact for shoppers, helping them choose the right technology and appliance solutions while delivering the high‑standard service Noel Leeming is known for.

Key responsibilities

• Assist customers with enquiries about products, hire‑purchase contracts, credit applications and cash sales.
• Provide live demonstrations, advice and support to ensure customers make informed purchases.
• Proactively resolve issues and complaints, aiming to exceed customer expectations.
• Process sales transactions and maintain accurate records.
• Collaborate with team members to maintain a welcoming store environment.

Required profile

• Demonstrated ability to deliver excellent customer service.
• Strong verbal and written communication skills with a professional phone manner.
• Calm under pressure and able to handle challenging situations.
• Team‑oriented attitude and pride in creating memorable experiences.

Required skills

What we offer

• Continuous training and development opportunities.
• Career progression into sales or other internal roles.
• Incentive earnings and discount cards for The Warehouse Group.
• Benefits associated with working for New Zealand’s largest retailer.