Customer Service Officer – Banking Support (Auckland)

About the role

Join a leading New Zealand bank as a Customer Service Officer and become the trusted voice for customers seeking help with online banking, card issues, statements, and general account queries. This full‑time, fixed‑term position offers a supportive environment with coaches and mentors to accelerate your career in the financial sector.

Key responsibilities

• Answer inbound customer calls and respond to online banking enquiries.
• Provide clear, empathetic assistance on card issues, statements, and account support.
• Deliver positive, memorable experiences that reflect the bank’s values.
• Work a rotating roster covering weekdays and weekends.

Required profile

• Excellent communication and interpersonal skills.
• Strong problem‑solving ability and a genuine desire to help customers.
• Previous experience in customer service or a call‑centre environment.
• Flexibility to work varied shifts, including weekends and public holidays.

Required skills

What we offer

• Competitive salary with monthly bonuses.
• Central Auckland office location (Level 1, 27‑37 Napier Street, Freemans Bay).
• Multiple intake dates starting July 2026.
• Potential for ongoing employment beyond the fixed‑term contract.
• Inclusive, diverse workplace with support for equity and accessibility.