Customer Service Consultant

About the role

We are looking for enthusiastic Customer Service Consultants to join our award‑winning Contact Centre team in Auckland. In this permanent, full‑time position you will support the health and wellbeing of our members across multiple channels, delivering the “We’re with you” brand promise.

Key responsibilities

• Provide professional, empathetic service with end‑to‑end follow‑through on member enquiries.
• Manage enquiries efficiently to ensure high‑quality outcomes and productivity.
• Deliver customer experiences aligned with our brand promise, demonstrating care and sensitivity.
• Offer appropriate options to support the best possible member outcomes.

Required profile

• Customer‑focused, empathetic and enjoys helping others.
• Positive outlook with a growth mindset.
• Clear, friendly, professional communication.
• Resilient, adaptable, self‑aware and self‑motivated.
• Maintain confidentiality at all times.

Required skills

• Strong verbal and written communication.

What we offer

• Comprehensive five‑week training programme with ongoing mentoring.
• Opportunity to grow within a values‑driven, high‑performing team.
• Full‑time permanent role, Monday‑Friday 8:00 am‑5:30 pm.
• Auckland‑based office environment (no remote work).