Customer Replenishment Planner

About the role

This permanent, full‑time position links Mars New Zealand with its key retail partner, Woolworths NZ, to ensure product availability and consumer satisfaction. You will act as the voice of the customer within Mars’ supply chain, quality, and sales teams.

Key responsibilities

• Manage the VMI process for Mars products at Woolworths NZ, including daily ordering and stock management.
• Develop and maintain strong relationships with head‑office supply‑chain contacts, conducting regular KPI reviews.
• Monitor inventory replenishment systems to maintain adequate supply across Woolworths distribution centres nationwide.
• Utilise internal systems and programs to improve process efficiency and track KPIs.
• Process customer claims promptly and accurately.

Required profile

• Experience in a customer service or sales environment, preferably within FMCG.
• Strong written and verbal communication skills for collaboration with internal stakeholders and customers.
• Ability to thrive in a fast‑paced environment, multitask and solve problems.
• Own transport and willingness to travel to customer sites.

Required skills

What we offer

• Career progression with tailored learning and development through Mars University.
• Global health and wellbeing program supporting work‑life balance.
• Opportunities to contribute to sustainability initiatives and volunteer programs.
• A collaborative culture that recognises and rewards performance.