Customer Experience Associate – Trolley Management

About the role

We are looking for a friendly and reliable team member to enhance the customer experience at our Tauranga store. The role focuses on trolley collection, store presentation and providing frontline service to shoppers during day‑shift hours.

Key responsibilities

• Deliver courteous, professional service while processing transactions and answering customer enquiries.
• Assist customers with directions, carry‑out support and general store assistance.
• Proactively collect, return and organise shopping trolleys from car parks and surrounding areas.
• Maintain a safe, clean and hazard‑free trolley bay, entrance and car‑park environment.
• Monitor trolley demand during peak and off‑peak periods and ensure availability.
• Support overall store presentation by keeping entry points tidy and well‑stocked.
• Collaborate with colleagues across departments for efficient store operations, including restocking and cleaning.

Required profile

• Passionate about customer service and willing to go the extra mile.
• Enjoys a mix of customer‑facing and hands‑on tasks.
• Strong attention to detail and ability to stay organised under pressure.
• Clear communicator who works well in a team.
• Thrives in a fast‑paced environment and takes ownership of work.

Required skills

What we offer

• Competitive remuneration for a part‑time role (18 hours per week).
• Stable, positive team environment with comprehensive training.
• Corporate discounts via Mitre 10’s Perks App and generous staff discount.
• Staff perks such as a birthday day off, trauma insurance and a bonus scheme.