Customer Care Liaison

About the role

The Customer Care Liaison provides essential administrative support to the Customer Care team of a not‑for‑profit health and social services organisation. You will manage leave applications, pay queries, timesheets and related documentation while ensuring accuracy and timely follow‑up.

Key responsibilities

• Process support worker leave applications and maintain related records.
• Handle pay queries and timesheet administration.
• Track documentation, follow up on outstanding items and ensure compliance.
• Collaborate with payroll, rostering and other support office teams.
• Manage multiple inboxes and respond to internal and external communications.

Required profile

• Proven experience in administrative or coordination roles.
• Ability to work accurately under pressure and handle high volumes of information.
• Strong organisational and time‑management skills.
• Excellent oral and written communication with a professional approach to confidentiality.
• Capability to work both independently and as part of a team.

Required skills

• Proficiency with the Microsoft Office suite (Word, Excel, Outlook).

What we offer

• Opportunities for ongoing professional and career development.
• Access to an Employee Assistance Programme for counselling and support.
• Discounted services and products through the BOOST programme.
• Referral rewards, formal recognition after five years of service, and KiwiSaver contributions.
• Option to purchase up to 10 additional days of annual leave per year.