This job is no longer available
This job expired on 23/08/2026. It no longer accepts applications.
Customer Care Coordinator
C&S Elite Getaways · Warkworth
Job description
About the role
We are seeking a motivated and detail‑oriented Customer Care Coordinator to join our fully remote team. In this position you will act as the primary point of contact for clients preparing for upcoming trips, ensuring they receive timely updates, assistance, and a smooth experience.
Key responsibilities
- Provide support via email, chat, and phone for client inquiries.
- Assist with updates, changes, and general coordination of travel plans.
- Share helpful information related to upcoming trips and arrangements.
- Follow up with clients prior to departure to confirm preparedness.
- Resolve concerns while maintaining a positive experience.
- Keep accurate records of all client interactions.
Required profile
- Strong communication and interpersonal skills.
- Previous customer service experience is a plus.
- Organised, dependable and able to work independently.
- Comfortable with remote work and self‑management.
- Interest in travel, hospitality, or client experience.
Required skills
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C&S Elite Getaways
Warkworth
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