Customer Care Agent – Travel Support

About the role

Join Travellers AutoBarn as a Customer Care Agent and become the first point of contact for adventurers across Australia, New Zealand and the United States. You’ll use your problem‑solving abilities to help travellers enjoy their campervan journeys while benefiting from exclusive travel perks.

Key responsibilities

• Provide telephone and email support to customers experiencing campervan issues.
• Troubleshoot technical and mechanical problems remotely and guide users through solutions.
• Coordinate repair services with partner garages and ensure timely resolution.
• Maintain accurate records of interactions and service requests in the company system.
• Utilise travel benefits to experience destinations across NZ, AU and the USA as part of the role.

Required profile

• Strong communication skills and a friendly, customer‑focused attitude.
• Ability to work in a fast‑paced call‑centre environment.
• Attention to detail and good organisational abilities.
• Willingness to learn about campervan systems and travel logistics.

Required skills

What we offer

• Travel perks that let you explore New Zealand, Australia and the United States.
• A dynamic workday where no two calls are the same.
• The chance to solve real problems that directly impact customers’ travel experiences.
• Full‑time, on‑site role in Wiri, Auckland.