Cruise Logistics Specialist

About the role

Lead complex cruise logistics in Auckland and across New Zealand, delivering seamless guest experiences with global cruise brands and top tourism partners. The role is based in Auckland CBD and operates on a hybrid schedule, allowing collaboration both on‑site and remotely. You will act as the primary point of contact between cruise lines, travel agents, and local service providers to ensure every journey runs smoothly.

Key responsibilities

• Lead complex cruise logistics in Auckland and across New Zealand.
• Deliver seamless guest experiences for cruise passengers.
• Partner with global cruise brands to coordinate itineraries and services.
• Collaborate with top tourism partners to ensure integrated travel solutions.
• Monitor and optimise cruise schedules to maximise efficiency.
• Resolve operational issues that arise during voyages.
• Ensure compliance with local regulations and safety standards.

Required profile

• Proven experience in cruise logistics or related travel operations.
• Strong understanding of the New Zealand tourism market.
• Ability to manage complex projects and coordinate multiple stakeholders.
• Excellent communication and customer‑focused mindset.
• Demonstrated ability to work under pressure in a fast‑paced environment.
• Track record of delivering high‑quality guest experiences.

Required skills