Consultant, Marketing Transformation

About the role

The Consultant, Marketing Transformation supports delivery of marketing and customer transformation projects, focusing on operating model design, governance, process improvement and capability uplift. You will work with multidisciplinary teams to help clients optimise how marketing functions operate across people, processes, governance and technology.

Key responsibilities

• Conduct research, analysis and documentation to support client engagements.
• Participate in stakeholder interviews, workshops and discovery sessions.
• Gather and organise information from multiple sources to meet engagement objectives.
• Document current‑state processes, governance structures and operating models.
• Develop presentations, reports and supporting materials for client deliverables.
• Contribute to problem‑solving, recommendations and solution design.
• Maintain project documentation, action logs, risks, issues and status updates.
• Collaborate with consulting, experience design, martech, technology and client teams.
• Support proposal development and creation of reusable assets and templates.
• Escalate risks, issues or dependencies as they arise.

Required profile

• Understanding of business process improvement and organisational change concepts.
• Interest in marketing operations, customer operations and transformation initiatives.
• Strong analytical and problem‑solving capability.
• Ability to gather, structure and interpret information effectively.
• Excellent written and verbal communication skills.

Required skills