Community Support Worker - Housing Advice

About the role

Emerge Aotearoa is a for-purpose organisation providing community-based mental health, addiction, residential and respite, housing and social services. It is hiring a Community Support Worker for its ADHB NGO partner team in Mount Wellington, which provides housing advice. This is a fixed-term full-time position until 22 October 2027, covering a contracted service arrangement, and involves working independently while maintaining strong partnerships across the housing and social services sector.

Key responsibilities

• Support people and whānau to access housing options and sustain stable tenancies
• Guide people through housing processes, applications and available community resources
• Liaise with housing providers, government agencies and community organisations
• Advocate for service users and help coordinate access to services
• Maintain accurate client records, reports and documentation
• Build collaborative relationships with internal and external stakeholders

Required profile

• New Zealand Certificate in Health and Wellbeing Level 4, or equivalent, or commitment to achieve it within the required timeframe
• At least two years' relevant experience in housing, community or social services
• Knowledge of social housing systems and housing application processes
• Sound understanding of Work and Income New Zealand (WINZ) processes and supports
• Established networks across housing, community and social service sectors
• First Aid certification including CPR, or willingness to complete it
• A full, clean New Zealand driver's licence

What we offer

• Pay of $25.67 to $30.52 per hour
• Wellbeing support including counselling, budgeting advice, coaching and mental health workshops
• Staff discounts with Southern Cross Health, PB Tech, Harvey Norman, Anytime Fitness and more
• Wellbeing leave, cultural leave and study leave where applicable
• Ongoing training and development, and opportunities to grow within a large for-purpose organisation