Cherwell ITSM Platform Administrator

About the role

We are looking for an experienced Cherwell ITSM Platform Administrator to provide ongoing operational support, maintenance, and stability for a critical Cherwell application layer. This 10‑month contract position is based in Wellington and will involve working within a large, structured organisation to ensure optimal platform performance.

Key responsibilities

• Manage daily administration, maintenance, and stability of the Cherwell ITSM application layer.
• Configure One‑Steps, dashboards, blueprints, mApps, and automated scheduler processes.
• Support Cherwell Message Queue (MQS) and IIS web application components.
• Resolve incidents across application, database, and integration boundaries in collaboration with product owners.
• Maintain role‑based access controls, security configurations, and audit compliance.
• Provide continuous fault diagnosis, service monitoring, and operational reporting.

Required profile

• Active Confidential Security Clearance (mandatory).
• Minimum 5 years of commercial experience administering and configuring the Cherwell ITSM platform.
• Strong understanding of ITIL‑aligned processes within a Cherwell ecosystem.
• Ability to work independently and collaborate with product owners and technical teams.

Required skills

• Cherwell ITSM platform administration.
• ITIL and ITSM process knowledge.
• IIS server management.
• SQL database familiarity.
• PowerShell scripting.
• Active Directory integration.
• REST API usage.