Business Support Lead

About the role

Hāpainga Ora, part of HealthCare NZ, supports people across New Zealand to live independently, safely and well within their communities, working with people with disabilities, their whānau and support networks. As a Business Support Lead you will give Regional Service Managers and Service Managers exceptional operational and administrative support, acting as the central coordination point for business support activities. You will work closely with managers, Business Support Coordinators and shared services teams to coordinate workflows, manage priorities and support people and processes, while handling highly confidential information. This is a permanent, full-time role based in Palmerston North.

Key responsibilities

• Lead and coordinate day-to-day business support activities
• Manage complex diaries, scheduling and competing priorities proactively
• Support managers and help them focus on supporting people and delivering high-quality services
• Handle sensitive and confidential information with sound judgement and discretion
• Maintain and improve reporting tools, trackers, templates and administrative systems

Required profile

• Significant experience in senior administration, executive support, operational support or a similar business support role
• Experience supporting managers or senior leaders with complex, competing priorities
• Minimum 3-5 years' experience supporting complex programmes, projects, PMO functions, transformation activity or organisational change
• Understanding of Te Tiriti o Waitangi principles and their application in service delivery environments
• Desired: understanding of health, disability or social services sectors
• NZ resident or citizen, or holder of a valid NZ work permit

Required skills

• Excellent attention to detail, strong diary, scheduling, workflow and organisational skills
• Ability to work autonomously, anticipate issues and find solutions proactively
• Strong written and verbal communication skills
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Teams and SharePoint)
• Ability to develop and maintain reporting templates, trackers and programme documentation
• Understanding of RAID management (Risk, Assumptions, Issues and Dependencies)

What we offer

• Mentorship programme and career development opportunities
• Partnership discounts and a laptop
• Flexible working environment and learning, development and training opportunities

To apply, submit your CV and cover letter through the employer's website; applications close on 30 November 2026 and are reviewed as they arrive.