Banking Consultant – Part‑time, Glenfield

About the role

ANZ is looking for a part‑time Banking Consultant to join its New Zealand Customer Engagement Division in Glenfield. You will help customers across the retail product set, providing advice, handling transactions and promoting digital banking solutions (excluding home lending).

Key responsibilities

• Deliver positive customer outcomes and high satisfaction throughout the banking journey.
• Use ANZ frameworks to assess financial needs and recommend appropriate products or referrals.
• Educate customers on digital banking tools and encourage self‑service usage.
• Support branch teammates with workload and share best practices.
• Maintain up‑to‑date knowledge of bank processes, products and services.

Required profile

• Strong customer focus and service orientation.
• Ability to achieve outcomes and meet service standards.
• Consumer lending capability at a basic level.
• Excellent relationship‑building and networking skills.

Required skills

• Computer literacy.

What we offer

• Permanent part‑time contract (14.5 hours per week, Friday to Monday).
• Opportunities to learn, grow and try new things in a changing banking environment.
• Supportive team culture aligned with ANZ values.