Banking Consultant – Consumer (Auckland)

About the role

Heartland is seeking enthusiastic Banking Consultants to join its consumer team in Auckland. You will guide prospective motor vehicle lending customers through the loan application process, providing clear information and support throughout.

Key responsibilities

• Engage with customers, answering queries about motor vehicle loans and insurance.
• Assist customers in making informed borrowing decisions.
• Complete all required compliance checks to meet policy, regulatory and legislative obligations.
• Make outbound calls to gather information, follow up on leads and keep the process moving.
• Take initiative to resolve issues and ensure a smooth customer experience.

Required profile

• Adaptable and customer‑focused with the ability to thrive in a fast‑paced environment.
• Strong ability to juggle priorities while building relationships.
• Self‑motivated with a drive to achieve successful outcomes.

Required skills

What we offer

• Supportive, inclusive team culture with real career development opportunities.
• Employee banking benefits, comprehensive insurance package and flexible working options.
• Social activities such as sports teams, events and Friday night pizzas & drinks.
• Commitment to diversity and inclusion as a Living Wage Employer, Hearing Accredited Workplace and Rainbow Tick certified organisation.