Audiology Receptionist – Woodend Hospital

About the role

The Audiology Department at Woodend Hospital is seeking a friendly and organised Receptionist to join a busy front‑of‑house team. Working 36 hours per week, you will be the first point of contact for patients and visitors, ensuring a smooth and welcoming experience.

Key responsibilities

• Answer telephone calls and respond to enquiries in a courteous manner.
• Greet patients, visitors and staff, directing them to the appropriate areas.
• Manage appointment bookings, cancellations and rescheduling using the department’s scheduling system.
• Maintain accurate patient records and update information in the electronic system.
• Perform general administrative duties such as filing, scanning and handling correspondence.

Required profile

• Good standard of education.
• Excellent verbal and written communication skills.
• Friendly, empathetic and confident when dealing with service users.
• Ability to work both independently and as part of a team.

Required skills

• Proficiency with the Microsoft Office suite (Word, Excel, Outlook).
• Previous reception or front‑desk experience is advantageous.

What we offer

• Opportunity to work within a respected NHS department.
• Supportive team environment.
• Professional development and training opportunities.