Assistant Store Manager – Retail (Napier)

About the role

As the Assistant Store Manager at Platypus Shoes in Napier, you will work closely with the Store Manager to lead a team of casual staff, drive sales and deliver exceptional customer service in a fast‑paced retail environment.

Key responsibilities

• Support the Store Manager in achieving sales targets, KPIs and visual merchandising standards.
• Motivate and inspire the team to deliver outstanding sales and customer experience.
• Monitor and analyse store performance daily, weekly and monthly, celebrating wins and identifying growth opportunities.
• Manage rosters and wage spend in line with company targets and operational efficiency.
• Coach, mentor and train team members, fostering high morale and succession planning.
• Oversee stock levels, store presentation, shrinkage control and operational excellence.
• Ensure compliance with OH&S policies and relevant legislation.

Required profile

• Previous experience as a senior casual, key holder, 3IC or supervisor in a high‑volume retail setting.
• Proven ability to lead a team and deliver strong sales results.
• Proactive, hands‑on leader with a “Make it Happen” mindset.
• Strong communication skills and passion for coaching.
• Operational knowledge of stock management and visual merchandising.
• Enthusiasm for delivering great customer experiences with premium products.

Required skills

What we offer

• Work‑life balance – Sunday to Thursday roster with two consecutive days off.
• Career growth through extensive training and development programmes.
• Employee benefits including discounted gym memberships and health insurance.
• 40% team discount across all Accent Group brands.
• Supportive, fun and inclusive team culture with regular events and leadership conferences.