Assistant Manager, Guest Experience

About the role

As an Assistant Manager, Guest Experience at lululemon in Auckland CBD, you will lead a store team to deliver exceptional in‑store experiences. You will coach and develop team members, inspire a culture of connection with guests, and ensure the store environment is fun and memorable.

Key responsibilities

• Coach, mentor and develop store team members to achieve performance goals.
• Inspire and model a guest‑centric mindset across the team.
• Engage with guests, address their needs, and create memorable shopping experiences.
• Support daily store operations, including visual standards and product knowledge.
• Collaborate with leadership to drive sales and meet store targets.

Required profile

• Strong interpersonal and communication abilities.
• Passion for delivering outstanding customer service.
• Leadership mindset with a focus on team development.
• Ability to thrive in a fast‑paced retail environment.

Required skills

What we offer

• Competitive base pay with a team‑based bonus program.
• Generous employee discounts and access to fitness/yoga classes.
• Programs supporting career development, wellbeing, and personal growth.