Assistant Manager – Front Office Duty Manager

About the role

Mövenpick Hotel Auckland is seeking an enthusiastic Assistant Manager to act as Duty Manager for the Front Office. You will be the primary point of contact during your shift, ensuring smooth hotel operations and delivering the brand’s Swiss‑hospitality standards to every guest.

Key responsibilities

• Serve as the main point of contact for guests and staff throughout the shift.
• Oversee Front Office activities, guaranteeing Mövenpick service standards are consistently applied.
• Drive upsell opportunities in line with the hotel’s revenue‑management strategy.
• Maintain and promote AccorHotel’s guest loyalty and recognition programmes to the highest standards.
• Motivate and empower team members to solve problems quickly and create memorable guest experiences.

Required profile

• Previous Front Office experience at a supervisory level.
• Current GM Certificate (mandatory for consideration).
• Full NZ driver’s licence.
• Immaculate personal presentation and strong written and verbal communication skills.
• Demonstrated leadership capability.
• Willingness to work a rotating roster covering weekends, public holidays, and both morning and night shifts.

Required skills

What we offer

• Access to Accor Academy (Learn your Way & Typsy) for continuous learning.
• Discounted food & beverage and accommodation worldwide.
• Inclusive and diverse work culture with parental‑leave scheme.
• Free meals at work, anniversary stay, annual wage review, weekly pay, uniform provision.
• Employee Assistance Program for personal support.