Assistant Manager (Duty Manager) – Front Office

About the role

Mövenpick Hotel Auckland is seeking an enthusiastic Assistant Manager (Duty Manager) for the Front Office. You will be the primary point of contact during your shift, ensuring smooth hotel operations and delivering memorable guest experiences in a luxury environment.

Key responsibilities

• Act as the main point of contact for guests and staff during your shift.
• Oversee Front Office operations to uphold Mövenpick service standards.
• Drive up‑sell initiatives as part of the hotel’s revenue management strategy.
• Maintain and deliver AccorHotel’s guest loyalty and recognition programme to the highest standards.
• Motivate and empower team members to solve problems and surprise guests with innovative service.

Required profile

• Previous Front Office experience at a supervisory level.
• Current GM Certificate (mandatory).
• Full NZ driver’s licence.
• Immaculate personal presentation and strong written and verbal communication.
• Demonstrated leadership capability.
• Willingness to work a rotating roster covering weekends, public holidays, and both morning and night shifts.

Required skills

What we offer

• Access to Accor Academy (Learn your Way & Typsy) with earn‑while‑you‑learn opportunities.
• Discounted food & beverage and accommodation worldwide.
• Diverse and inclusive work culture with Accor’s Parental Leave Scheme.
• Free meals at work, anniversary stay, annual wage review, weekly pay, and uniform provision.
• Employee Assistance Program and other Heartist benefits.