Assistant Front Office Manager – Relocate to Victoria, Australia

About the role

Join RACV Inverloch Resort as an Assistant Front Office Manager and help shape the guest experience at a premier coastal destination. This role offers a hands‑on leadership position within a growing resort that is expanding with a new 36‑room premium wing.

Key responsibilities

• Lead the smooth daily operation of the Front Office, managing people, resources and costs to meet business objectives.
• Provide hands‑on leadership, coaching and direction to drive team performance and service excellence.
• Ensure SOPs, systems and processes are followed and continuously improved for efficiency and guest experience.
• Champion a safe workplace, ensuring compliance with RACV OHS/HSW policies and procedures.
• Deliver exceptional member and guest experiences, fostering a strong member‑first culture.
• Resolve guest feedback, complaints and complex situations professionally, including intoxicated guests and relocations.
• Support workforce planning through rostering, UKG approvals, award compliance, budgeting and labour optimisation.
• Partner with Duty Managers to build capability, complete mandatory training and drive continuous improvements.

Required profile

• Prior hotel front office management experience at Duty Manager level or above, within a multi‑outlet hotel or resort.
• Strong understanding of hotel/resort operations, guest NPS, feedback management, systems and procedures.
• Proficiency in a property management system such as Opera PMS or a comparable system.

Required skills

• Opera PMS (or similar property management system)

What we offer

• Generous employee benefits and discounts on RACV products and resorts.
• Opportunity to work for a large, trusted Australian brand and the state’s largest member‑based organisation.
• Relocation support to the beautiful coastline of regional Victoria.
• Career growth within a purpose‑driven organisation focused on travel, leisure, and a cleaner energy future.