Assistant Front Office Manager

About the role

We are looking for an enthusiastic Assistant Front Office Manager to support the Front Office team at Novotel Queenstown Lakeside. In this role you will help ensure smooth daily operations, deliver exceptional guest experiences and uphold brand standards across all front‑office touch points.

Key responsibilities

• Assist in managing day‑to‑day operations of the Front Office, Concierge and Night Audit teams.
• Supervise, roster and train staff to maintain high performance and service quality.
• Coordinate hotel services to guarantee consistent delivery of brand standards during check‑in, check‑out and guest communications.
• Handle guest feedback and resolve service issues professionally.
• Control budgets, monitor labour and operational costs, and support revenue targets.
• Support strategic planning, forecasting and continuous improvement initiatives with the Front Office Manager.
• Work flexible shifts, including evenings, weekends and public holidays.

Required profile

• Minimum 3 years experience in a managerial or supervisory role within hotel operations or rooms division.
• Strong communication, organisational and problem‑solving abilities.
• Proven leadership skills with the capacity to motivate and develop a diverse team.
• Eligibility to work in New Zealand.

Required skills

• Proficiency with hotel management software (e.g., Opera Cloud).
• Advanced knowledge of Microsoft Office applications.

What we offer

• Competitive salary NZD 68,000‑70,000 per year.
• Staff meals during shifts and daily laundered uniforms.
• Access to Accor Academy for continuous learning.
• Flexible scheduling to support work‑life balance.
• Accor Heartist benefits, including global food & beverage and accommodation discounts.
• Referral bonus, parental leave scheme and employee assistance program.