Administrator and Lead Handler

About the role

Dream Doors Kitchens is seeking an energetic and articulate Administrator and Lead Handler to be the first point of contact for clients embarking on their kitchen renovation journey. Working part‑time (15 hours per week) you will blend customer service with back‑office administration to keep our operations running smoothly.

Key responsibilities

• Process and reconcile invoices in Xero, managing accounts payable and ensuring records are accurate.
• Monitor sales activity, verify invoicing accuracy, and follow up on leads and quotes within the franchise management system.
• Maintain organised inboxes and efficient workflow processes.
• Answer phone enquiries and respond to web leads, building rapport and booking design consultations.
• Coordinate project photography and support day‑to‑day operational tasks.

Required profile

• Minimum 2 years experience using Xero (end‑to‑end preferred).
• Payroll experience is a plus.
• Strong Excel proficiency.
• Solid understanding of GST and basic accounting principles.
• Sales support experience in the home renovation or construction sector.
• High attention to detail, problem‑solving ability, and a friendly, professional phone manner.
• Based in the Waikato region.

Required skills

• Xero
• Microsoft Excel

What we offer

• Flexible part‑time hours with a hybrid work‑from‑home/office arrangement.
• Supportive team environment and strong inbound lead flow (no cold calling).
• Opportunity to grow the role over time.
• Full training on our franchise management system.