Activities Operator – Mountain Biking & Zipline

About the role

As an Activities Operator you will split your time between the Mountain Biking and Zipline teams, delivering a safe and memorable experience for guests at Skyline Rotorua. The role is hands‑on, involving trail building, maintenance and the safe launch of guests on a dual‑line zipline.

Key responsibilities

• Assist with the construction and upkeep of mountain bike trails.
• Operate and supervise the dual‑line zipline, ensuring guest safety.
• Provide high‑quality customer service and clear communication throughout the guest journey.
• Work a flexible roster covering up to five days per week, including weekends and public holidays.
• Adhere to all health and safety procedures, including random drug and alcohol testing.

Required profile

• Physically fit, reliable and enthusiastic about outdoor recreation.
• Intermediate to advanced mountain‑biking ability.
• Ability to stay calm and perform well under pressure.
• Legal right to work in New Zealand.

Required skills

• Mountain biking (intermediate‑to‑advanced level).
• Zipline operation and guest launch procedures.
• Pre‑hospital Emergency Care certification (preferred).

What we offer

• Fun, diverse working environment with free gondola rides for family and friends.
• Free staff lunches and discounted meals.
• Opportunities to cross‑train, develop new skills and progress to long‑term career pathways.