Account Manager – Healthcare Logistics (NZ)

About the role

Smartways Logistics is seeking an Account Manager for New Zealand to be the primary point of contact for a portfolio of healthcare logistics clients. You will own the client experience, drive retention, and identify growth opportunities while shaping the commercial function as the business expands.

Key responsibilities

• Maintain 100% client retention across your portfolio by building trusted, long‑term relationships.
• Conduct regular strategic business reviews and provide meaningful performance reporting.
• Proactively identify and resolve issues, leading cross‑functional teams during escalations.
• Identify upsell and cross‑sell opportunities to increase share of wallet.
• Analyse client pain points and recommend Smartways solutions that add measurable value.

Required profile

• Proven experience managing B2B client relationships, preferably in healthcare or logistics.
• Strong commercial acumen with a focus on value‑based selling.
• Ability to act as a strategic partner, understanding client business goals and challenges.
• Excellent problem‑solving skills and a proactive approach to risk management.

Required skills