Accommodation Coordinator

About the role

UP Education's University Pathways division, UP International College New Zealand, is looking for an Accommodation Coordinator based in the Auckland CBD. This full-time, permanent, on-site role creates a safe, supportive and smooth accommodation experience for international students, with a key focus on Under 18 students at UP International College. It is a hands-on coordination role covering accommodation and holiday arrangements, enquiries, invoicing and payment follow-ups.

Key responsibilities

• Coordinate accommodation arrangements, including homestay placements and Designated Caregiver arrangements
• Support Under 18 students and ensure accommodation and welfare processes are completed
• Manage the Under 18 Holiday Plan process, including forms, follow-ups and confirmation with accommodation providers
• Respond to accommodation enquiries from students, parents, agents, external providers and internal teams
• Coordinate accommodation changes, transfers and other student requests
• Issue accommodation invoices, monitor payments and follow up on outstanding amounts or discrepancies
• Maintain accurate student, accommodation and compliance records
• Work with accommodation providers and the wider team to resolve issues
• Take part in a rotating roster to manage the 24/7 emergency phone

Required profile

• Organised, proactive and able to manage competing priorities in a busy environment
• Previous experience in student accommodation, accommodation coordination or a similar environment
• Experience with international students or the international education sector is an advantage
• Excellent communication skills and empathy when dealing with student welfare matters
• Ability to work with people from a wide range of cultural backgrounds

Required skills

• Strong organisational and prioritisation skills
• Attention to detail with documentation, records, invoices and payments
• Confidence using Microsoft Office and CRM or student management systems, with quick learning of new systems

What we offer

• A rapidly growing, well-established college with a 25-year presence
• Professional growth opportunities and ongoing training and development

To apply, submit a resume and a cover letter detailing relevant experience and interest in the role.