Travel Expert - Napier

About the role

Join Flight Centre in Napier as a Travel Expert, where you will help customers design unforgettable journeys and turn their travel dreams into reality. The role combines customer service, sales, and travel planning in a supportive, energetic environment.

Key responsibilities

• Create personalized itineraries covering flights, accommodation, cruises, tours, insurance and more.
• Provide expert travel advice and recommendations based on customer preferences.
• Deliver a welcoming experience through active listening, respect and a positive attitude.
• Act as a trusted advisor, building long‑term relationships and encouraging repeat business.

Required profile

• Passionate about travel and frequently the go‑to source for friends and family.
• Innovative thinker who seeks new solutions to meet customer needs.
• Sales‑focused with a drive to meet KPIs and earn incentives.
• Highly organized and able to manage time effectively.
• Comfortable multitasking between customer interaction, itinerary building and administrative tasks.

Required skills

What we offer

• Recognition events and an annual Global Gathering celebrating success.
• Clear career pathways and development programmes within a global organisation.
• Access to health and well‑being resources, free consultations and wellness challenges.
• Dedicated time each week for physical activity or personal wellness.